취소/환불정책
Unfit for Consumption and Faulty Products
• We will provide a refund or exchange if the food you have purchased from Komart is unfit for consumption or if a non-food product is faulty.
• Please email us a photo of the food or non-food product at komartreturns@gmail.com within 24 hours of receiving it and return it to our store within 3 days for foods and 14 days for non-food products with proof of purchase in order for our team to assess it.
• Where the food is unfit for consumption, or the non-food product is faulty, due to improper storage by the customer, refunds or exchanges will not be provided.
Fresh Foods
• Fresh food includes, but is not limited to, fruits, vegetables, milk, bread, rice cakes and kimbap.
• Due to the nature of fresh food, please note that:
- the weight may vary by approximately 3%; and
- the size, shape and colour may be slightly different to the website’s image.
• We will not provide a refund or exchange if you have changed your mind about the fresh food you have purchased from Komart due to taste, size or appearance.
Long Shelf Life Foods
• We will provide a refund or exchange if you have changed your mind about the long shelf life food you have purchased from Komart given that it is:
- returned to our store within 14 days with proof of purchase;
- not eaten;
- in its original packaged condition; and
- there is sufficient time before the expiration date.
Non-Food Products
• We will provide a refund or exchange if you have changed your mind about the non-food product you have purchased from Komart given that it is:
- returned to our store within 14 days with proof of purchase;
- not used; and
- in its original packaged condition.
Proof of Purchase
• Proof of purchase refers to the receipt which was provided with your purchase.
• Your membership account cannot be used as proof of purchase.
Cancel and Refund
Please call us to check if your order can be cancelled. Refund is available but once we have prepared your order, there is penalty fee of 10% of the total amount spent for the order.
KOMART는 시드니에 있는 대형 아시아 식품점 입니다. 2009년 부터 가족들을 위한 질 좋은 아시아 음식을 홍보하고 있습니다 - 가장 신선한 농산물을 공급하기 위해 힘쓰고 있습니다.
이용안내
고객센터
연락처
5/24 George Street,
North Strathfield, NSW, 2137
0498 777 577
help@komart.com.au
Mon ~ Sun
9am - 8pm